Refund Policy

Effective Date: October 24, 2026
Operator: VIGILO LLC, doing business as VIGILO Academy
Website: https://vigiloacademy.com
Contact Email: help@vigiloacademy.com

1. Overview

VIGILO LLC, doing business as VIGILO Academy (“VIGILO Academy,” “we,” “us,” or “our”), provides digital awareness information and practical resources about common scam patterns and warning signs.

This Refund Policy applies to purchases of digital awareness resources offered through VIGILO Academy, including:

• Scam Awareness Essentials — English.

• Fundamentos de Concientización sobre Estafas — Spanish.

Our materials are provided for general informational purposes and may be explored at the user's own pace.

We encourage customers to review the applicable offer, purchase conditions, and this Refund Policy before completing a transaction.

2. Purchase and Access Terms

Our current standard offer provides 365 days of access for a one-time payment of $39 USD, as disclosed at checkout.

There is no automatic renewal, recurring subscription, or automatic annual charge.

Purchased access is provided electronically through the applicable user account or access instructions sent to the email address supplied during purchase.

The purchased access period begins when access is made available following a successful transaction.

3. Final Sales and Refund Eligibility

Due to the digital nature of our resources, purchases are generally final and non-refundable once access to the purchased materials has been provided.

Refunds are not ordinarily provided solely because a customer changes their mind, chooses not to consult the resources, or has personal expectations that differ from the informational nature of the offering.

However, refunds or other appropriate remedies may be provided in circumstances involving:

• Duplicate or incorrect charges.

• Failure to provide purchased access that cannot reasonably be resolved.

• A material discrepancy between the resources described at purchase and those actually provided.

• Other circumstances in which a refund or remedy is required by applicable law.

Requests will be reviewed based on the circumstances of the transaction and applicable legal requirements.

Nothing in this policy limits consumer rights or remedies that cannot lawfully be waived.

4. Access Problems

If you experience difficulty accessing purchased resources, please contact us at help@vigiloacademy.com.

Please provide the email address used for the purchase, the approximate purchase date, and a description of the problem.

We will review the issue and take reasonable steps to provide or restore the purchased access.

If we cannot provide the purchased access, we will offer an appropriate remedy, including a refund where required by applicable law or warranted by the circumstances.

Please do not send passwords, complete payment-card numbers, account credentials, or other sensitive financial information.

5. Incorrect, Duplicate, or Unauthorized Charges

If you believe a charge was duplicated, incorrect, or unauthorized, please contact us at help@vigiloacademy.com.

We will review the available transaction information and address verified billing errors as appropriate.

Nothing in this policy restricts your right to dispute unauthorized or improper charges through your payment provider.

6. How to Request a Refund

To submit a refund request, email help@vigiloacademy.com.

Please include:

• Your name and the email address associated with the purchase.

• The approximate purchase date.

• A brief explanation of the issue.

• A transaction reference, if available.

We may request additional information reasonably necessary to review the transaction.

Submitting a request does not automatically guarantee a refund.

7. Approved Refunds

When a refund is approved, we will generally initiate it through the original payment method, where supported by the payment processor.

The time required for a refund to appear may vary depending on the payment provider and the customer's financial institution.

We will communicate the outcome of the request using the contact information associated with the transaction.

When a full refund is issued, access associated with the refunded purchase may be discontinued, subject to applicable law.

8. Access Expiration and Additional Purchases

The standard access period is 365 days.

Access may expire when the purchased period ends.

Customers are not required to cancel a subscription to prevent future charges because the standard offer does not include automatic renewal.

Customers may voluntarily purchase an additional access period under the price and conditions disclosed at the time of that purchase.

Each additional purchase is a separate transaction.

9. Relationship to Other Policies

This Refund Policy should be read together with our Terms and Conditions, Privacy Policy, and Digital Awareness Disclaimer.

The applicable offer and checkout identify the resources, price, and access conditions associated with a particular purchase.

Nothing in this policy excludes or restricts rights that cannot legally be waived.

10. Contact Information

For refund requests, billing concerns, or questions about purchased access, please contact:

VIGILO LLC
Doing business as VIGILO Academy
Florida, United States
Website: https://vigiloacademy.com
Email: help@vigiloacademy.com